"This landmark collaboration aims to establish a Digital Bank, equipped with cutting-edge capabilities that focus on omnichannel experiences, data-driven hyper-personalization, and an extensive financial services superstore designed for seamless cross-selling and upselling," the bank said in a statement.
The Digital Business Platform will also facilitate full digital journeys, providing customers with unparalleled convenience and efficiency.
The bank will embrace Open Banking capabilities, allowing for seamless integration of services across multiple partnerships, it said.
"At Union Bank of India, we are dedicated to empowering our customers with innovative products and unparalleled banking experiences. Our collaboration with IBM India Pvt Ltd represents a significant milestone in our journey towards a comprehensive Digital Transformation," said the Managing Director of Union Bank of India.
"We are committed to creating a future-ready banking ecosystem that prioritizes customer satisfaction and convenience."