According to media reports, the incident occurred at a branch of HDFC Bank in Kanpur city.
In the video, the woman bank employee could be seen arguing with an account holder following a complaint.
A video from Kanpur, Uttar Pradesh, showing an HDFC Bank employee verbally abʉsing a customer during a heated argument has sparked widespread outrʉge online. The employee, identified as Aastha Singh, is heard invoking her caste with the remark, “I am a Thakur,” prompting… pic.twitter.com/DfMXMLzVlK
— The Logical Indian (@LogicalIndians) February 9, 2026
Invoking her caste, the woman, who repeatedly used foul language during the heated conversation, said: "I am a Thakur."
Several co-bankers could be seen trying to control the situation.
The video has now been widely circulated online.
The bank has not issued any official statement on the incident so far.